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Work for Academic Benchmarks
Client Support Specialist
Academic Benchmarks is the leading standards management solutions provider to the K-12 education industry. Since its creation in 2003, the company has continued to increase its client base and revenue each year. The leading content publishers, assessment providers, education technologies, data systems, and learning platforms of K-12 education rely on the Academic Benchmarks infrastructure of data standards to enable improved operational efficiencies, develop quality products, align resources, and establish strategic partnerships. Building on its proven and adopted technology platform, Academic Benchmarks is in a position to help change the way all stakeholders maximize the education and learning experience. The company now seeks to add smart, creative people to help build the company for the future and its many opportunities.
About the Client Support Specialist Position
The Client Support Specialist is an individual who satisfies client curiosities and questions with professionalism and clarity. With a growing KnowledgeBase as a foundation, the Client Support Specialist listens intently to the client requests to solve the immediate issue, as well as build a stronger system to address future trending questions. Quick identification of the client's most pressing issue, research, and effective communication to resolve client inquiries marks the key aspects of this critical position. This individual brings an inquisitiveness and willingness to learn and improve the processes and various applications found for the Academic Benchmarks solution across the K-12 industry. An adaptive and an independent thinker, the Client Support Specialist finds enjoyment in solving "the puzzle" with each client inquiry. Candidates will isolate lessons learned for discrete use and appropriately apply that information across the client base to support other clients and build the AB KnowledgeBase. Attention to details and a friendly, professional attitude is a must.
The full-time Client Support Specialist position begins immediately. The qualified hire will receive a comprehensive training on all systems needed to perform the job as well as an introduction to relevant industry information.
RESPONSIBILITIES
- Provide front-line client support, including assistance and training with product/service features, partner licenses, and navigational support..
- Utilize tools and systems proficiently to track activity and insure knowledge base integrity and utilization.
- Perform troubleshooting for users of our various web based products and services.
- Identify potential enhancements to our systems/tools.
- Create and maintain end-user documentation on new tools and products.
- Provide additional duties as deemed necessary to achieve and produce high quality support solutions.
REQUIREMENTS
- Bachelor's degree preferred, or High School diploma with 2+ years customer service experience.
- Must possess proven excellent customer service skills and an ability to handle heavy volume with professionalism, confidence and calmness.
- Excellent verbal and written interpersonal communication skills.
- Must be able to manage multiple projects with tight deadlines, possess a high level of self motivation, and have excellent work ethic.
- Must have solid computer skills including knowledge of word processing, spreadsheets and databases.
- Function well in a team-environment, with strong professional and interpersonal communication skills.
The Client Support Specialist position is based out the Cincinnati (Mason) offices. Academic Benchmarks offers a competitive benefit package and a fast-paced work environment in a rapidly growing organization.
Interested candidates should submit their resume and compensation expectations to
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